Tool Overview:
CCPA Toll Free

About CCPA Toll Free

CCPA Toll Free provides a software solution for businesses to manage consumer privacy requests under the California Consumer Privacy Act (CCPA). The platform combines a cloud-based phone system with web form integration to centralize and streamline the handling of privacy-related inquiries. Through its dashboard interface, businesses can configure custom greetings, manage service codes for different brands, and track compliance deadlines for consumer requests.

What does CCPA Toll Free do?

The platform operates through three main components: a dashboard for account configuration, a programmable voice system powered by Twilio, and background processing for reporting and usage tracking. The dashboard publishes configuration details to a Postgres database, which then enables both the voice experience and web form functionality. When consumers call the privacy hotline, they enter a service code to direct their request to the appropriate business entity. The system can handle unlimited concurrent calls through Twilio's infrastructure.

For each privacy request, the software captures and processes essential information including caller identification, transcribed voicemail messages, and structured web form submissions. The platform automatically tracks compliance deadlines and maintains detailed records of all interactions. Businesses can enable voicemail transcription to convert audio messages into readable text, while web form submissions collect structured data about the nature of privacy requests, such as data deletion or information access requests.

The system implements robust security measures, including data segmentation to prevent information leakage between client accounts. All webhook communications are authenticated using HMAC SHA256 signatures, and the platform supports HTTPS-only connections. For enterprise clients requiring additional security, private cloud instances with dedicated databases are available.

What makes CCPA Toll Free different?

A key differentiator of CCPA Toll Free is its webhook system, which enables real-time integration with existing business systems. The platform supports multiple event types, including privacy_request.received and privacy_request.updated, allowing businesses to automate their response workflows. Each webhook payload contains comprehensive request data, from basic identification details to full transcriptions when available.

The software provides flexible configuration options for businesses with multiple brands or service codes. Organizations can segment privacy requests by brand while maintaining centralized oversight through the consolidated Privacy Requests Dashboard. For businesses opting for dedicated phone numbers, the platform offers additional customization options for menu systems and greetings.

Use cases and industries

The platform serves organizations required to comply with CCPA regulations, particularly those needing to manage consumer privacy requests across multiple brands or departments. The system accommodates various types of privacy requests, including information access, deletion requests, and opt-out requests for personal information sales.

The software includes tools for tracking compliance deadlines, documenting request acknowledgments, and managing request extensions. Through its integrated reporting system, businesses can monitor request volumes, response times, and compliance metrics. Background jobs handle usage computation and generate compliance reports, with monitoring systems in place to alert administrators of any system issues.